Vodacom Insurance very useless

Very worst experience not even sure if the people hired there know what they doing especially the smollen insurance company worst peopleto deal with. Did an upgrade last year lost November helped by a guy called Muzi Williams from the online upgrades department whom kept on requesting to speak with for almost a month but no avail kept on saying his still on a call his going to call back. I continued paying the insurance for the old device after I did an upgrade on the conteact but due to only using the old simcard on the new upgraded device since the upgrade department dont give out two simcards but still use the same number which is now going to be active to the new upgraded device in the process last March 2026 l lost the old device after 5 months of the upgrade being done but i still payed for the insurance for the old device for which no one told me that if it doesnt have a vodacom simcard the Vodacom insurance is useless more like doesnt even exist even though you paying monthly for it and now claim keeps on being rejected cause of a big company ran like a ****a shop although ****a shops do have a proper system... very much disappointed my advice is when you do an upgrade to a device that doesnt need insurance like TV just cancel it its useless either way