JS
Jermina S
1 reviews | Active since Aug 2013
08 Nov 2021, 08:39
Vodacom Insurance - Useless and ***********
I cancelled my laptop and cellphone insurance in September 2021 and only my cellphone insurance was cancelled. For 2 months, I have been trying to get the laptop insurance cancelled and I have been unsuccessful. I'm really tired of Vodacom and the level of incompetence I have experienced with them. Now,their insurance underwriter (Finrite) won't answer calls anymore and the stores are basically useless because they just refer one back to Finrite. the run around is so damn frustrating. what a ****ty company!!!!
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Vodacom's replyOfficial
08 Nov 2021, 08:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 08:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jermina S's updateReviewer Update
12 Nov 2021, 09:21Hi,
Please advice when exactly your "consultant" will be resolving my query. It's been 4 days since this message was sent by you!
Can this so called consultant also fix the incorrect debit orders for this insurance policy for October, November and December if this is not resolved by the next debit order.
Do better Vodacom, Jesus!
Please advice when exactly your "consultant" will be resolving my query. It's been 4 days since this message was sent by you!
Can this so called consultant also fix the incorrect debit orders for this insurance policy for October, November and December if this is not resolved by the next debit order.
Do better Vodacom, Jesus!
JS
Jermina S's update12 Nov 2021, 09:21
Reviewer Update
Hi,
Please advice when exactly your "consultant" will be resolving my query. It's been 4 days since this message was sent by you!
Can this so called consultant also fix the incorrect debit orders for this insurance policy for October, November and December if this is not resolved by the next debit order.
Do better Vodacom, Jesus!
Please advice when exactly your "consultant" will be resolving my query. It's been 4 days since this message was sent by you!
Can this so called consultant also fix the incorrect debit orders for this insurance policy for October, November and December if this is not resolved by the next debit order.
Do better Vodacom, Jesus!