PO
Paula O
1 reviews | Active since Mar 2019
13 Mar 2019, 09:14
Vodacom Insurance - uncontactable and inept
Unreachable Call center!
Continued debiting for an insurance policy I cancelled months ago. I'm completely unable to get through to the call center. Numbers are unavailable and there is no option to speak to an actual human being.
I've emailed but have little or no faith I will be contacted back
In desperation I've written a review in the hopes that someone will eventually be coerced into contacting me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Mar 2019, 09:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 09:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Mar 2019, 16:52Dear Paula,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You will be able to email Finrite directly at ***. You will be contacted within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 16:52
Official
Dear Paula,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You will be able to email Finrite directly at ***. You will be contacted within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
PO
Paula O's updateReviewer Update
17 Mar 2019, 12:39Hi Guys, I appreciate the response, but I haven’t received a call yet to follow-up.
PO
Paula O's update17 Mar 2019, 12:39
Reviewer Update
Hi Guys, I appreciate the response, but I haven’t received a call yet to follow-up.