VODACOM INSURANCE UNABLE TO HELP ME!!!!

So i have a lenovo tablet that i insured with vodacom, it broke and i took it to centurion repairs center, they came back to say the device in unrepairable but they cant issue any quote for insurance, I called 1952(insurance) and they said I could take it to incredible connections, when I get to incredible they say they know nothing about vodacom devices being booked in with them, i called and spoke to about 6 different agents cause calls kept cutting and no one was willing to call me back! One of the agents finally advised i just take the device as normal person not just as a vodacom customer so they may assess and do a quote, and incredible say they want R450 to book it in, called insurance to find out who will then pay for such, the call got cut and again the lady never bothered to call me. Why am insured again if i will run around like a mad person and call them billions of times before anyone can assist?? I will not pay for any assessment fee, that is not on my insurance contract, how is Vodacom not working with any repair centre that can book in their tablets without us paying any fee!!!