VODACOM INSURANCE UNABLE ASSIST

Good Day Vodacom Insurance Team

i have been calling Vodacom insurance *** around 5 times today, with an average call waiting time of 20 minutes per call

every call i get hold of someone and they advise that i should hold on for another team member as they can not assist me with my claim.

also some calls, they call gets cut and nobody calls back.

when time to claim, no one assists but i always get reminded to upgrade my insurance package. this kind of support is unacceptable.