Vodacom Insurance turning out to be a *******

Vodacom Insurance...wow, i have no words. So i lost my phone 3 days ago. Submitted my insurance claim and according to their voice recording they will pay out claims faster than any insurance. The past 2 days, have been struggling to get hold of the Insurance Department as their line is not working. I have not even recieved an acknowledgement of my submission and can't get hold of anyone useful who can provide a progress report. Vodacom customer services can only say "sorry we can't assist" because even they are struggling to get hold of their Insurance Department. I am told they have a backlog of a month. In the meantime i am stuck paying an imsurance premium for a service i can't access. My business is also taking strain because now i don't have a means of communication. I cannot afford to wait a month. All vodacom can say os "we are sorry", there is nothing we can do. So please tell me what am i paying for? This after years of being a loyal customer despote Vodacom being the most expensive network in the country. Please address my quiry urgently as i don't have a month to waste. My business is suffering.