Vodacom Insurance took 2 weeks to settle ****** cell claim.

Last month, the afternoon before my birthday, my cell gets pick-pocketed. I spent my birthday in the police station, reporting the theft, going back for a case number and finaly to the Vodacom shop to do the insurance claim. About 24 hours to settle they say....

Two days after that, not hearing anything from anyone, my husband, (the account holder) calls them to hear "the case has been escalated, call us back in a weeks time to find out whats happening with your case". This is my work phone, my livelyhood as a sales person. No incoming calls from family is sad, from my customers, is a travesty.

to sum up the rest, it took them TWO weeks and us almost Five hours on the line to them. Never receiving a single call from the Vodacom insurers to let their customers know what was happening. This is atrociuos service.