Vodacom Insurance time to answer calls is too long. 15min + with no answer

Item: Vodacom
Rating: 1
Author: Tshedisegang S

Vodacom Insurance have not answered my calls twice which were well over 10 minutes long. The last one being 15 minutes still no answer. How is one supposed to insure their devices? It makes me wonder if the claims process is the same. Not looking forward to insuring with them anymore

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Replies (1)

Vodacom's replyOfficial

26 Sept 2022, 16:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Sept 2022, 16:11

Official