Vodacom insurance *******

I had three contract phones with insurance and I lost two of them. I claimed and they are refusing to pay. I've been paying for the insurance for 2yrs.We're experiencing a taxi violence in our area. I was in a taxi and came out running and lost my phones. Vodacom insurance was taking my money every month and now it's been a month waiting for them to respond. They don't call me, they don't say anything. They asked me to give them 7days so that they can check for a recording and now it's more than 15 days. They can't find the recording, they don't want to replace my lost contract phones. I have an ITC number, Case no. and affidavit Stemmer Simon Sibanyoni *** ***