Vodacom Insurance Theft Cover

Vodacom Insurance.

I have been with Vodacom for over 15 Years. For the most part. I have been happy with their service for the most part.

Last year, I upgraded my RED VIP Contract (with a phone/device) and took up their theft cover. Last week Monday (8 days ago), I got ****** and followed all the processes required to be able to start the claims process. When i called, they indicated that they can't see my cover and that i should send the documents of when i took out the cellphone contract. I submitted all the documents to Vodacom Insurance Policy Admin Team showing that i had taken the cover with the devise. I showed my statement that i have been paying for the phone with insurance.

I have now been without a phone for over 8 Days despite their promise of getting you a device withing 48 hours. This is affecting my work and my clients not being able to access me. I am extremely disappointed at the lack of specificity in their communication on how long it will take to resolve my issue.

I am spending over R12,5K every month with Vodacom and this level of service is really sub-par. The only response i keep getting is that we have submitted your documents to EBU Department.