Vodacom Insurance - TERRIBLE idea

Absolutely terrible. Device that is insured is in for repairs. Stuck at the repair centre because the insurance service provider apparently changed and no one can bother to authorise my claim. As an added bonus you can't phone the insurer or relevant division within Vodacom. Neither can the repair centre ( after more than a week with no movement, they booked the device out and in again in the hope of achieving a different result). All one can do is email whoever the nameless people are dealing with the insurance but they seem to ignore the only method to reach them.

I do not care who the insurance service provider is or that it changed, VODACOM sold me insurance. Vodacom should step up to the plate and provide the service they sold me! Leaving abroad in less than two weeks' time obviously doesn't help my blood pressure, I would like to do so with my REPAIRED Galaxy S8 thank you.