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CJ
Chris J

1 reviews | Active since Oct 2015

07 Jun 2019, 19:16

Vodacom insurance TAKING MONEY

I cancelled my insurance for my device months ago. They keep debiting with my bill. I phone 7 times a day just to be cut off when i have explained. Today finally someone spoke to me and said there was a problem but cancelled and credit will reflect on new bill. Guess what. It does not.!!!!! Where can i go to het this sorted out. !! If not i will be reversing my complete debit order with my bank for the past months

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Replies (8)
Vodacom
Vodacom's reply09 Jun 2019, 16:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply10 Jun 2019, 09:08
Official
Dear Chris, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team 
CJ
Chris J's update22 Jun 2019, 07:31
Reviewer Update
Dear vodacom. Please note i have had no feedback yet from you regarding this matter. I am formally letting you know that of my debit order for my relevant accounts comes off this month , AND IT INCLUDES ANOTHER DEDUCTION FOR INSURANCE , and not a credit for previous months ... I will be reversing the complete debit order till this account is rectified
Regards
CJ
Chris J's update29 Jun 2019, 07:42
Reviewer Update
Morning. Om so you have deducted and not credit me. And guess what , no reply even above. Again.........
So i will be reversing this morning. Thanks
CJ
Chris J's update01 Jul 2019, 22:30
Reviewer Update
This is unbelievable VODACOM ..... not even getting in contact with be shows me what you really think of your clients. NOTHING
CJ
Chris J's update10 Jul 2019, 18:49
Reviewer Update
Really guys , not even a call ... im truly so disappointment. ????????????
CJ
Chris J's update22 Aug 2019, 19:42
Reviewer Update
Dear vodacom. We are 8 days away from debit order time. ... please for the record note that of you debit me AGAIN for insurance that is not active and been cancelled months ago ..... i will honestly consult and attorney and take further steps. Your system , pass the buck attitude and lack of ability to solve a SIMPLE admin problem is shocking to say the least ......
CJ
Chris J's update22 Aug 2019, 19:43
Reviewer Update
Please send me proof of credit note for months worth of insurance that you debit but has been proven to be cancelled !!!!