Vodacom Insurance SUCKS BIG TIME ALL MY INSURANCE MONEY DOWN THE DRAIN ALL THIS YEARS!!!!!

I definitely not happy with the service 😒 I'm getting from vodacom Insurance.i bought my phone 2020 September and I recently booked in my phone for screen repair and the day I booked it in I found out that the insurance was on the wrong phone and I had to wait for 1 hour and 30 minutes on the call waiting for the consultant to fix the mistake they did.After fixing that issue i booked my phone S20 and the insurance people are telling me they can't fix my phone and my sim card is not recognized on my phone,how im still confused cause I've been using this phone with my sim and I've been paying my insurance from day one and my phone has two sim slot and when I was delivered at my work place I just inserted my sim on any slot.Now they are telling me they can't fix my phone because of the usage on my phone which this is totally nonsense how was I supposed to know which slot I must use.They my just refund my insurance money I've being paying all this years.and now you busy telling me im due for an upgrade..Do yall think ill do an upgrade with yall after the bad service im receiving after so many years of having three contracts phone with you.and no term and conditions I was told about this nonsense..Vodacom sucks big time and im not going to recommend any of my family members,friends and colleagues to take Vodacom Insurance cause yall are useless!!!!3 months with my phone and Vodacom tells me nonsense..