Vodacom Insurance Sucks

Vodacom insurance has given me the worst service I have ever received. They cannot process my claim unless I go to the supplier. I did as per instruction and the menlyn repair center(Vodacom) has no knowledge of the process. The process to claim has been horrible. Their own staff members at the insurance call center don’t know their own processes. My laptop is still with the supplier and I have paid the supplier, now I am trying to claim for a refund after paying the outstanding invoice. This was only explained after I took the insurance from Vodacom. Most of my devices are insured with Vodacom insurance. The outcome I want is for my money to be refunded and the supplier to give me an answer on my device.