Vodacom insurance sucks

I have had cellphone insurance with vodacom since 2019. I lost my iphone 11 256gb on Thursday (16/12/2021) and went to 2 stores in East London to try process my insurance claim. I was told to call *** for them to process my claim as the stores were out of iphones.

I called Vodacom insurance on Friday(17/12/2021), and Mathapelo said the warehouse was closed and she'd call me back to let me know if they had stock available(she didn't). I then called them back, and Kutloano(without making any calls), told me the warehouse was out of stock and that I should call back next week.

I am super disappointed in how Vodacom is handling this whole situation. I need my phone for work, and now I am being inconvenienced further by them not processing my claim timeously.

Apparently my phone is no longer available, so I asked if I can get a pro model since I am covered for up to R25000, but that seems impossible.If my phone is no longer available, why can't I pay the difference and get a pro model? Vodacom insurance is a **** shame.

I pay my insurance on time and the least they can do is get me a new phone without hassles.