Vodacom Insurance... STAY AWAY

I had an incident on Thursday morning and fell with my phone, it was in pieces. I have comprehensive cell phone insurance with Vodacom so immediately phoned the call centre. I was told to take the phone in to my nearest Vodacom shop to be assessed. If could be repaired, it will take 5 to 7 days I was told and if not, I will know within 24 hours and it will be replaced. I chose the VODACOM 4U store at Waterstone Village in Somerset West. The lady that assisted was helpful and said that the phone was not one to be repaired, it was booked in, she told me the forms will be send to Vodacom and Vodacom and I will be contacted within 24 hours. I was also told that I will get a reference nr. This was on Thursday 28 July between 12 and at 1pm. It is now 4 days later, and I have had no feedback from anyone. I phoned the Vodacom insurance number again and according to them they have nothing on their system about a phone that was booked in at any store. This woman at the store now claims that it suddenly takes 7-14 days to process. How on earth can it take this long? My phone is part of my job!! I am completely appalled by the service of this shop, the misleading of a customer. I am even more disgusted by Vodacom, I pay a high premium to have a product that in an emergency like this should work, that is why one has insurance! BUT it is a complete let down… Please stay away.. it is empty promises.