Vodacom insurance so disappointing

I’ve been with Vodacom since 2008 and their insurance, never had any issues since they’ve moved to Finrite, i’ve put a claim in on the 11 of September for my sons phone that got ******, just to find out that I need to pay R1183.02 te re-instate my insurance that i’ve never cancelled in the 1st place, the premium is R80pm only August wasn’t paid at the time, since it was cancelled without my knowledge, now they want me to pay R1183.02 to put the claim through, how is it possible that i have to pay so much when it’s not my fault that the insurance was cancelled, i’ve sent them a mail that they must show me the email where i’ve submitted the cancellation for the insurance, Finrite (Vodacom) rather sent me a mail with a cancellation form attached that i need to fill in and send back to them, the service is pathetic, I spend over R3000-R3500pm on my Vodacom account, if this matter cannot be resolved, than i will most definitely cancel all my contracts as the expiries are coming up.