MR
Michelle R
1 reviews | Active since Jun 2013
12 Jun 2019, 12:29
Vodacom Insurance short fall
I just contacted Finrite that Vodacom uses to insure the cellphones. I upgraded a while ago from an iphone 6 plus to the iphone 10X, however Vodacom failed to upgrade the insurance as well. Now I have to pay the difference in the insurance costs to replace the exact phone I had. This is rediculous, you assume that when you upgrade you package that everything is upgraded
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
12 Jun 2019, 15:51Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2019, 15:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team