ML
Monique L
1 reviews | Active since Dec 2009
22 Feb 2019, 12:45
Vodacom insurance services provider giving you a bad name.
I am still waiting for an agent to call me back and tell me how you are sorting out your insurance service providers. Today is my last day to take insurance on my phone as per your T &C's. This is just disgusting. I have made notes of the times I have called and the length of time I have had to hold on for Fin Right to answer their lines. This is not on. I still need to cancel a policy and confirm if another device is covered. Really do something about this how many people have to complain before you do something.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Feb 2019, 12:52Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Feb 2019, 12:52
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
ML
Monique L's updateReviewer Update
07 Mar 2019, 13:47I have yet to speak to a call centre agent. They did attempt to call me but they could not hear me I had to keep saying hello till the agent eventually put the phone down on me. If there is a technical issue surely that is not my fault. I still do not have insurance on my phone. SO WHAT NOW!
ML
Monique L's update07 Mar 2019, 13:47
Reviewer Update
I have yet to speak to a call centre agent. They did attempt to call me but they could not hear me I had to keep saying hello till the agent eventually put the phone down on me. If there is a technical issue surely that is not my fault. I still do not have insurance on my phone. SO WHAT NOW!
ML
Monique L's updateReviewer Update
03 Apr 2019, 11:25Here I am still not satisfied. One point scored and consultant did contact me and send me forms to complete. I completed the forms sent them in and also asked for assistance for a policy to be cancelled. I was told it takes 48 hours for the insurance to be processed (new policy). I have not received confirmation, I have not received feed back on my weekly e-mails asking for confirmation and feedback on my one insurance policy I want cancelled. I am still paying for this policy on a device I no longer have. Really guys I have been loyal for years and years.
ML
Monique L's update03 Apr 2019, 11:25
Reviewer Update
Here I am still not satisfied. One point scored and consultant did contact me and send me forms to complete. I completed the forms sent them in and also asked for assistance for a policy to be cancelled. I was told it takes 48 hours for the insurance to be processed (new policy). I have not received confirmation, I have not received feed back on my weekly e-mails asking for confirmation and feedback on my one insurance policy I want cancelled. I am still paying for this policy on a device I no longer have. Really guys I have been loyal for years and years.
ML
Monique L's updateReviewer Update
03 Apr 2019, 11:26Oh and I still do not have insurance on my device.
ML
Monique L's update03 Apr 2019, 11:26
Reviewer Update
Oh and I still do not have insurance on my device.