Vodacom Insurance service is Very poor

Good day,

To who it may concern!

I would like to lodge a formal complaint with vodacom insurance on behalf of my sister Ncobile Ngobeni..

My sister cancelled her contract to prepaid, she noticed a suspicious debit order afterwards on the 15 and phoned vodacom insurance to confirm if it was them and they guy who assisted said no you can reverse it its not vodacom insurance and my sister reversed it and stopped it immediately. Few days later she received an SMS from vodacom insurance saying her policy is canceled due to 2 payments she missed and it was only one which vodacom said she can reverse because it's not then now they are failing to keep her insurance active even after she went to capitec bank to cancel the debit order block. Capitec wants vodacom. To create a new Ref and vodacom is saying they are unable to she must go back to capitec again. It has been impossible for my sister to get a solution since the 15th of July 2020. Can someone resolve this we need her insurance to be active her number is ***(Ncobile Ngobeni)

We are very disappointed with Vodacom insurance.

Regards, Zakhele and Ncobile