Vodacom Insurance Service Contemptible

I have taken insurance for 2 phones through Vodacom insurance. I subsequently sent an email to Vodacom insurance advising them that I will be swapping phones and they asked me to complete the Vodacom cover change forms of which I did. My son lost his phone on the 19th of June 2023 as he was pickpocketed on his way back from school and the matter was reported to the police station.

I have logged a claim on the 22nd of June 2023 with Vodacom insurance (Claim No. CLP***) and a week later after pestering them, I was advised that my claim was rejected due to a different sim card that was used on the phone, however, I have proof that I did request for the cover change. After an eternity, going from pillar to post my claim was approved but for a lesser amount. I queried that but I am still being given the run around. I have never come across such incompetence in my life as demonstrated by the Vodacom Insurance personnel. Firstly, they don’t acknowledge receipt of emails, one has to constantly phone them to ask about the status of the claim, secondly there is a disconnect between Vodacom agents and the insurance people. It is clear that the left does not know what the right is doing, The Vodacom agents that were assisting me also struggled with the insurance people and eventually gave up. Where does that leave me as a customer if a giant company like Vodacom is operating in Silos. I have lodged a formal complaint with Vodacom more than a week ago and nobody has even bothered to revert to me. So, my advice to all potential Vodacom customers, DO NOT insure your items with Vodacom insurance.