Vodacom insurance service

I am so dissatisfied with the service I received from Vodacom when I submitted my device for repairs .At first the repair centre told that that the device is no longer supported by Vodacom then when I persisted they did a quote and it was send to the insurance for evaluation.The insure refused to pay saying the device was last used on the 19th of March 2020 and I took long to report I tried explaining that it was that period leading to lockdown and I did not have to get the repair store . The consultant told me that they were opened on level 4 why did I report during level 4 I was at the repair store during level 4 but turned back by the security because I was with my two kids I did not have anyone to leave them with since helpers were not allowed . I had to cancel all my 5 lines insurance because of this poor service and I am going to cancel all my contracts with Vodacom as soon as they expire because of this poor customer service