Vodacom insurance ****

So today I found out that Vodacom insurance is the biggest ***** of all time. Last week my phone fell and the screen broke and since I have been paying insurance for accidental damage I took it in to Vodacom repairs Greenacres Port Elizabeth. The lady who helped me seemed very uninterested and just said the insurance will phone. So Tuesday, 4 days after I booked in my phone they phone and needed information which I did not have and said they will phone back in 10min. That 10min turned into 26hours. Eventually the claim was declined and I was told that my phone was not insured and that I have been paying insurance for a different model, one I never owned since I have been using mobile devices. it turned out the number they gave me with my current phone was recycled and it was linked to that phone still and not mine and there was nothing that could be done now to change it and get it approved for my phone to be repaired. I cancelled right there and then. this is such a **** and I will never use Vodacom again.