DV
Darryl V
1 reviews | Active since Mar 2019
26 Mar 2019, 11:38
Vodacom Insurance ****.
I had a mishap with my LG phone which broke the screen. As part of the deal which I had received from Vodacom, I was told there was one years free insurance. When I claimed they informed me I had cancelled the insurance. Why would I have cancelled FREE insurance. I have noticed other reviews stating this exact problem. I have started a WhatsApp group on ********** 857 for others who have been taken for a ride.
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Replies (3)
Vodacom's replyOfficial
26 Mar 2019, 11:58 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Mar 2019, 11:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Mar 2019, 14:56 Dear Darryl
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply26 Mar 2019, 14:56
Official
Dear Darryl
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
DV
Darryl V's updateReviewer Update
08 Apr 2019, 20:19Thanks for your response. As per your advice I went to my service provider and spent almost 2 hours explaining my position. Eventually it was acknowledged that the insurance existed and I was promised a follow up within 48 hours. It is now over a week later and I have still not been contacted. Finrite are all about maximum delay and minimum service. I do regret that I started this deal and I advise anyone to rethink about getting involved with Vodacom. Your only way to get any response from them at all is via Hellopeter – those who don’t know about it are totally ignored.
DV
Darryl V's update08 Apr 2019, 20:19
Reviewer Update
Thanks for your response. As per your advice I went to my service provider and spent almost 2 hours explaining my position. Eventually it was acknowledged that the insurance existed and I was promised a follow up within 48 hours. It is now over a week later and I have still not been contacted. Finrite are all about maximum delay and minimum service. I do regret that I started this deal and I advise anyone to rethink about getting involved with Vodacom. Your only way to get any response from them at all is via Hellopeter – those who don’t know about it are totally ignored.