VODACOM INSURANCE ****!!!!

I have been trying for over three weeks to contact vodacom insurance to submit an insurance claim for a repair on my cellphone. I have been diligently paying my insurance premium without fail for over and year and this will be the first claim I am attempting to make.

I have contacted the following numbers ( ********** / ********** ) multiple times, literally every single day for the last three weeks each and the phone rings with no answer for over 45 minutes and auto disconnects. I am on the line to the repair call centre as I am typing out this review and have been holding for 19 minutes and someone is yet to answer.

After trying this several times for three weeks with the same pattern. I eventually contacted vodacom customer care on 082 135, this was last week Wednesday and was advised that the insurance contact centre are having an issue with their line and that the only way to contact them at this point is to send an email to the claims department...

WHAT A JOKE RIGHT!!! A cellphone network is asking me to send them an email because THEIR CONTACT IS NOT WORKING ---- IN 2019, THAT CANNOT BE RIGHT.

None the less, i obliged and did exactly that. I sent an email to ********** on the 20th February advising of my query, with no response, i sent a follow up email to the same email address on the 22nd February and guess what NO RESPONSE.....

This is appalling and beyond unacceptable. I am highly frustrated with the lack of service from vodacom around this matter. I sent a MESSAGE ON YOUR FACEBOOK PAGE AS WELL AND GUESS WHAT NO RESPONSE.... I need a resolution TODAY!!!!

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