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beanca M
1 reviews | Active since Feb 2018
26 Oct 2021, 12:45
Vodacom Insurance Ripoff
I have been a victim of ***** I have contacted Vodacom because the debit orders were reversed. I made payment arrangements for the end of this month, but I tried to pay the account up to date despite not having the money, now when I take my cellphone In for repairs the insurance does not want to assist me because of an outstanding R194. 00 which will be paid Vodacom has no humanity nor do they even care to assist they firstly insured the wrong phone when I asked for a voice recording they didn't provide it. They are just bull**** and look for ways to get money out of people but don't help when they have to.
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Vodacom's replyOfficial
26 Oct 2021, 13:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2021, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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beanca M's updateReviewer Update
28 Oct 2021, 10:52 GOOD DAY,DESPITE ME HAVING AN ONGOING ***** CASE ON MY BANK ACCOUNT AND CALLING YOU TO INFORM YOU OF MY SITUATION.YOU HAVE NOT EVEN TRIED TO UNDERSTAND MY SITUATION.FIRSTLY MY ACCOUNT HAS ALWAYS BEEN UP TO DATE.SECONDLY THE MINUTE THE ***** HAPPENED ON MY ACCOUNT I INFORMED YOU AND MADE A PAYMENT ARRANGE OF R600 FOR THE END OF OCTOBER.I WENT AND PAID 500 AT FIRST THEN AGAIN 450 TO TRY AND SORT MY ACCOUNT I EXPLAINED THAT I DIDN'T HAVE MONEY I TOOK WHATEVER I COULD GET TO PAY YOU.THEN YOU **** MY INSURNCE BY INSURING THE WRONG PHONE I AM STILL WAITING FOR THE VOICE RECORDING OF THE INSURANCE CALL.THEN WHEN I TAKE MY HANDSET IN NOW FOR REPAIRS THERE IS ISSUES YOU HAVE NO HUMANITY TOWARDS PEOPLE OTHER THAN TAKING THEIR MONEY!!I HAVE PAID THE DAM ACCOUNT IS THE INSURANCE GOING TO SORT OUT MY HANDSET OR IS THIS A PLOY NOT TO REPAIR MY HANDSET BECAUSE YOU SAID I MUST FIRST PAY THE ARREARS A DAM R194 IS TOO MUCH ARREARS TO FIX MY PHONE.YOUR SERVICES I ABSOLUTELY ****ED UP AND YOU TAKE OUR MONEY BUT DON'T EVEN TRY TO HELP.CAN SOMEONE CONFIRM IF MY ACCOUNT IS NOW IN ORDER AND WHETHER OR NOT THE INSRUANCE IS THAT I HAVE BEEN PAYING WILL REPAIR MY HANDSET OR NOT.I HAVE NO MONEY NO PHONE AND VODACOM JUST KEEPS ****ING ME OVER.CAN SOMEONE AT LEAST REPOND WHICH IS ANOTHER ISSUE YOU DONT GET BACK TO PEOPLE.VERY ****ED OFF NATASHA
NO ONE HAS CALLED ME TO DATE AND NO ONE EVEN RESPONDS TO MY EMAILS
NO ONE HAS CALLED ME TO DATE AND NO ONE EVEN RESPONDS TO MY EMAILS
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beanca M's update28 Oct 2021, 10:52
Reviewer Update
GOOD DAY,DESPITE ME HAVING AN ONGOING ***** CASE ON MY BANK ACCOUNT AND CALLING YOU TO INFORM YOU OF MY SITUATION.YOU HAVE NOT EVEN TRIED TO UNDERSTAND MY SITUATION.FIRSTLY MY ACCOUNT HAS ALWAYS BEEN UP TO DATE.SECONDLY THE MINUTE THE ***** HAPPENED ON MY ACCOUNT I INFORMED YOU AND MADE A PAYMENT ARRANGE OF R600 FOR THE END OF OCTOBER.I WENT AND PAID 500 AT FIRST THEN AGAIN 450 TO TRY AND SORT MY ACCOUNT I EXPLAINED THAT I DIDN'T HAVE MONEY I TOOK WHATEVER I COULD GET TO PAY YOU.THEN YOU **** MY INSURNCE BY INSURING THE WRONG PHONE I AM STILL WAITING FOR THE VOICE RECORDING OF THE INSURANCE CALL.THEN WHEN I TAKE MY HANDSET IN NOW FOR REPAIRS THERE IS ISSUES YOU HAVE NO HUMANITY TOWARDS PEOPLE OTHER THAN TAKING THEIR MONEY!!I HAVE PAID THE DAM ACCOUNT IS THE INSURANCE GOING TO SORT OUT MY HANDSET OR IS THIS A PLOY NOT TO REPAIR MY HANDSET BECAUSE YOU SAID I MUST FIRST PAY THE ARREARS A DAM R194 IS TOO MUCH ARREARS TO FIX MY PHONE.YOUR SERVICES I ABSOLUTELY ****ED UP AND YOU TAKE OUR MONEY BUT DON'T EVEN TRY TO HELP.CAN SOMEONE CONFIRM IF MY ACCOUNT IS NOW IN ORDER AND WHETHER OR NOT THE INSRUANCE IS THAT I HAVE BEEN PAYING WILL REPAIR MY HANDSET OR NOT.I HAVE NO MONEY NO PHONE AND VODACOM JUST KEEPS ****ING ME OVER.CAN SOMEONE AT LEAST REPOND WHICH IS ANOTHER ISSUE YOU DONT GET BACK TO PEOPLE.VERY ****ED OFF NATASHA
NO ONE HAS CALLED ME TO DATE AND NO ONE EVEN RESPONDS TO MY EMAILS
NO ONE HAS CALLED ME TO DATE AND NO ONE EVEN RESPONDS TO MY EMAILS