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Catherine C
1 reviews | Active since Jul 2014
30 Jun 2020, 10:39
Vodacom Insurance Ripoff!
I received an sms stating that you will be increasing my insurance premium on my cellphone by R23 extra a month! This is absolutely unacceptable. My cellphone is no longer worth its value (R10001 - R15000) as it is over 2 years old, and with any insurance principles on technology, why would it cost so much more to insure a device that is worth so much less!
There is no need to increase by so much, we are all suffering from lockdown and the downturn in economy!
You are making so much money already, why are you insistent on bleeding your customers dry for every cent that they have!
I want my premium reviewed and reduced, otherwise I will cancel my entire contract.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jun 2020, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jun 2020, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Catherine C's updateReviewer Update
02 Jul 2020, 14:26In other words, you are going to lose a valuable customer very soon!
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Catherine C's update02 Jul 2020, 14:26
Reviewer Update
In other words, you are going to lose a valuable customer very soon!
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Catherine C's updateReviewer Update
28 Aug 2020, 09:42So now that I have cancelled my insurance and made alternative arrangements regarding my cellphone (stuck with Vodacom, much to my better judgment; I get a call today from someone offering me what I wanted in the first place. I mean, how much more *********** can you get @Vodacom ??? REALLY!!!!!!! And I had to wait for 7 hours on Monday before someone would answer the chat for help!
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Catherine C's update28 Aug 2020, 09:42
Reviewer Update
So now that I have cancelled my insurance and made alternative arrangements regarding my cellphone (stuck with Vodacom, much to my better judgment; I get a call today from someone offering me what I wanted in the first place. I mean, how much more *********** can you get @Vodacom ??? REALLY!!!!!!! And I had to wait for 7 hours on Monday before someone would answer the chat for help!