Vodacom Insurance Responsibility.

I am extremely disappointed in Vodacom Outlet Services. In the past when you bought as cellphone or upgraded a contract receiving a new phone insurance was arranged at the outlet/shop where you got the new device/phone.

All of a sudden the insurance on the headset now became the responsibility of the customer, in the past it was completed in store where the phone was bought. The customer now has to contact FinRite whom are the most useless company on earth.

How can Vodacom transfer this responsibility to the customer, this is absolutely deviating from customer service.

I've now tried for 7 days to get my phone insurance updated without success. Vodacom just play dead and FinRite does not answer their phones or respond to emails.