Vodacom Insurance (Registered with Finrite Pty Limited)

I cancelled my Vodacom Insurance (Vodacom Insurance Registered with Finrite Pty Limited) on the 5th of August 2019 14:49 by phone call that was recorded by the Vodacom Insurance center. The agent told me that my insurance has been cancelled but that I have to wait for it to take affect. It's still going off my account *******ly for the 4th month now and I have tried phoning the Vodacom Insurance number to no avail. All you hear is music and have tried phoning numerous days. I went to the Vodacom 4U store and they tried phoning from there and still no answer and they were unable to give me a valid reason as to why they can't cancel it from the store itself. Why is this insurance that I cancelled still going off my account? I'm very disappointed with Vodacom and their service and I want this to be fixed and for the money that got taken off my account to be paid back. For anyone considering getting a contract, don't fall for this "Insurance" package, because they don't follow through on requests and you can't reach them. Even the staff in the shops are having trouble with it. Very Unprofessional!