Vodacom insurance refusing to issue out a new phone

On the 19th of Feb I lost my phone. I then proceeded to claim from Vodacom on the 22nd and the claim was approved on Friday the 24th. I was approved for an S21fe, which the store didn't have. At a later stage the insurance people phoned me to say that Nathi will be in contact, he called me and asked to pay R1800 excess fee, which I paid on Friday the 3rd of March. Yesterday Nathi phoned me to say he is still struggling to procure a phone, and can't confirm when I should expect to receive it.

It's been almost a whole month since I lost my phone and I cannot begin to narrate the STRESS this back and forth communication has caused me and my pregnancy. I've been going to the Vodacom shop in Windermere almost everyday without much assistance, I've tried to phone the insurance company many times and they tell me there's nothing they can help me with I need to wait on Nathi Sithole, who keeps calling to say he still can't procure the phone yet.

After paying for insurance since 2020 I did not expect this pathetic service, especially at a time when I'm in distress and don't even have the energy to be going to Vodacom to plead my case on a daily basis. To say I'm disappointed is the least of it, Vodacom service is pathetic and they have zero regard for customers' needs.