Vodacom Insurance - refuses to pay valid claim

Cracked screen insurance claim.

I am absolutely thoroughly disgusted with the service that I've received. This is my first ever claim in close to 20 years of being a Vodacom client and it's been rejected.

First it was rejected for the supposed reason : Wear and tear

(The phone has always been in a cover and has no scratches or wear and tear damage - only the screen is broken after it fell)

When I queried this I was told it's rejected due to the sim card not being in the phone prior to me handing in at the Vodacom store in Richards Bay.

The reason for this is that I have been using a borrowed phone in the interim as I didn't want the screen to be further damaged.

To have a valid claim rejected after paying my premiums faithfully I find totoally unacceptable and am very unhappy with the service I've received from Vodacom Insurance.

Should this matter not be rectified I feel it would be best if I took my business elsewhere.

Deeply disappointed Vodacom client.