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Patricia H
1 reviews | Active since Dec 2017
11 Jan 2023, 13:31
Vodacom Insurance refund
Last year around August I pick up that i was paying double on my insurance it had been paying double for about 7 months I called Vodacom And cancelled I was told i would be refunded 6 Months later and nothing has happened I call about once a week and every week i get told next week This is really bad customer service
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Replies (2)
Vodacom's replyOfficial
11 Jan 2023, 14:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 14:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Patricia H's updateReviewer Update
12 Jan 2023, 07:19Thank you for the reply. but it is disappointing that it takes a complaint for action to be taken
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Patricia H's update12 Jan 2023, 07:19
Reviewer Update
Thank you for the reply. but it is disappointing that it takes a complaint for action to be taken