Vodacom Insurance practices ********* conduct

<p>I intial bought my contract phone through Nashua Modile in 2014 it was an HTC One. I had taken an insurance for phone through Nashua. However all Nashua clients were transferred to Vodacom and my phone was contract with Vodacom including the insurance. I was only informed through an email that my contract was now gonna be transferred to Vodacom. The conditional of the insurance were ever communication. On 02/12/2016 I took my phone for repairs and it was indicated that my phone was beyond economical repair and as a result a claim should be made to the insurance for a new phone. I have been paying my insurance for the last two years without fail or compromise knowing it will cover me when my phone gets damaged. I took my phone for repairs because it had a broken screen and the on/off power are not working. It was a surprise when i was informed by the Vodacom insurance that they are rejecting the claim because i was not using the contracted starter pack on the contracted phone. The insurance will do everthing in their power not to pay for the claim because they are ********* and they deceive.</p> <p> </p> <p>How does a cracked screen have to do with a starter pack. When i took my contract phone i was insuring my phone not the starter pack. This is like claiming for a car insurance and they tell you that they reject the claim because you were using Engen petrol instead of Sasol. This is ***** and they are abusing the system for personal gain. They dont care about you as a client. Nashau Modile never gave me the conditions of the claim. Vodacom Insurance are bringing the starter pack issue which has nothing to do with reason for the claim. I will not tell this issue to, iam appealing this misconduct.</p>