Vodacom insurance poor service

Vodacom insurance is really disappointing. I have been going back and forth for a month for a claim on my tablets. I sent the quotes in beginning of May. Now we are in June and still it’s not sorted. First I was told my insurance has a cancelled but paying status, that got sorted, a week later , still no response. Now I called today, after I was told that the claim has been finalized and I will get an e-mail with the voucher for a replacement devices and instructions on where to submit the damage devices. Nothing. The waiting times when you call are extremely long .