Vodacom insurance poor service

I had submitted a claim for lost iphone 13 on 23 July 2022 on Vodacom in Menlyn, pretoria. The phone was lost on 23 July 2022, reported the matter to the police station and later that day around 4pm I received the incident number which then I went to vodacom shop at menlyn to submit the claim. Upon submitting my claim, I was informed that the insured phone in the system is iPhone 6s which I had upgraded from in 2021. I was told to come back to the store on monday, 25 July 2022 and call vodacom insurance to update my insurance to iPhone 13. That monday it took 2 agents and 2hrs later to get assistance since the first insurance agent was unprofessional and told me they won't able to assist me than to pay the difference since I am not covered for iPhone 13 amount but iPhone 6s. That call took more than an hour then he dropped the call. The second agent, gave me two options, pay the difference or recalculate the premiums missed and update to iPhone 13 cover. I then requested to get the update. Same day I was asked to submit the full police incident report to start my claim, as the incident number alone won't be enough. I went to the police on 26 July and got the report and submitted. I then requested for recalculation of my premiums. After several days of doing the follow-up on the money to pay, I got information on 28 July to pay R708 to the store and submit the proof of payment. I did the payment at Vodacom menlyn and submitted proof of payment on the 28 July. I called the next day, 29 July if proof of payment has been received, another agent requested that I resubmit the proof of payment which I did. I did follow ups until today when I was informed that the premiums were updated and I should go to the shop to get the phone. I arrive at the shop and the agent informed me that my status has not been updated. It's getting to two weeks, with this poor service and I have to do the calling. You don't get updates from vodacom insurance. This is a poor service from vodacom insurance. I have been wasting time to call and also waste petrol to go to the shop and still told this has not been resolved. I have lost all faith in this company. They are not competent enough in their business. Vodacom should just stop providing insurance.