Vodacom Insurance Poor Service

Hi

My claim has been authorised a while back. I have called in to *** and spoken to many consultants including Rachelle (4 times). I spoke to two other consultants today. First consultant was 17minutes. Second consultant 41minutes. And when the call drops (because they working from home etc) they never call you back as they promise. Rachelle was suppose to send me a call recording a while ago of when I took out the contract. I have never received the call recording. And yes they do admit that all call recordings will be made available to you. Perhaps the fine print is we're sending it.. just not sure when it will arrive.. in this life or the next? ;-)

Its simple. I have an iPhone SE Red. Vodacom Insurance sources a new replacement unit or as in this case its discontinued so the next best iPhone as promised. I should only pay the excess. And do yourself a favour and please read all this in the fine print before you accept the insurance telephonically.

Its either the staff are working under supervision or do not know how to handle this but they want to give me a better iPhone (great) and I must pay R5000 extra - what the hell.. why did I even bother taking this insurance.

Can I manager just listen to the call recordings and sort out. I would appreciate and someone higher up should look at improving this Department. I have been a loyal Vodacom customer forever. Disappointed!

Regards,