PB
Pieter B
1 reviews | Active since Aug 2016
10 Nov 2021, 17:18
Vodacom insurance. Poor service
Submitted all documentation for a claim. Received an SMS of approval and two and a half weeks later and nothing. They claim pay out after 7 working days of approval no update from them nothing! Received multiple SMS stating that claim has been approved but that is where it stops. Been in contact with various people but no sucess
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Replies (2)
Vodacom's replyOfficial
11 Nov 2021, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2021, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Pieter B's updateReviewer Update
12 Nov 2021, 11:15Got a call from Vodacom yesterday (11/11/2021) and they assured me that payment would be made yesterday.
Apparently last week there was also an system error and they are using the same excuse again.
This is unacceptable!
Can not wait another 7 days for payment as I mentioned to you them on Wednesday evening.
Who can I contact to have this sorted out today?
From the 25th of October till today is 19 days since claim was sent for reimbur*****t!!!!!!
Ridiculous!!!!!
Apparently last week there was also an system error and they are using the same excuse again.
This is unacceptable!
Can not wait another 7 days for payment as I mentioned to you them on Wednesday evening.
Who can I contact to have this sorted out today?
From the 25th of October till today is 19 days since claim was sent for reimbur*****t!!!!!!
Ridiculous!!!!!
PB
Pieter B's update12 Nov 2021, 11:15
Reviewer Update
Got a call from Vodacom yesterday (11/11/2021) and they assured me that payment would be made yesterday.
Apparently last week there was also an system error and they are using the same excuse again.
This is unacceptable!
Can not wait another 7 days for payment as I mentioned to you them on Wednesday evening.
Who can I contact to have this sorted out today?
From the 25th of October till today is 19 days since claim was sent for reimbur*****t!!!!!!
Ridiculous!!!!!
Apparently last week there was also an system error and they are using the same excuse again.
This is unacceptable!
Can not wait another 7 days for payment as I mentioned to you them on Wednesday evening.
Who can I contact to have this sorted out today?
From the 25th of October till today is 19 days since claim was sent for reimbur*****t!!!!!!
Ridiculous!!!!!