Vodacom insurance poor service

I've been paying for comprehensive insurance on my device, I now have a problem with my charging port. I took the device into vodacom, completed the insurance form on 11/02/2022. I was told i would hear back from them in a day or so. The technician at the shop has been very helpful, and has phoned me a few times saying theres a problem with their system being down, he cant upload the insurance claim and doesnt know how much longer it would be. Apparently they are working on a new system, which doesnt seem to work. He has no idea how much longer it will take before the system is up and running and i will find out regarding my phone. There is apparently no other way in submitting insurance claims then on this new online system. I really have no idea where to go from here.