IK
Ivan K
1 reviews | Active since Oct 2011
05 Sept 2019, 15:55
Vodacom Insurance pettiness
I had my phone insured with Vodacom Insurance to a value of R20,000. My phone got ****** in a hi-jacking. Vodacom phones me to say that I can choose a phone up to the value of R20,000. At Vodacom they say Note 10 is R17,334 and the Note 10+ is R20,054. They refused to allow me to take the Note 10 + and allow me to pay in the balance of R54.
When I queried it they said that the Note 10+ was in the bracket for R25,000.
They also said they would not upgrade the phone - merely replace. My Note 8 was the highest level of Samsung Note devices at the time.
This is ludicrous and ridiculous - another way to ***** the consumer. I have cancelled my insurance with them.
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Vodacom's replyOfficial
06 Sept 2019, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Sept 2019, 13:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have received feedback with regards to your query. RegardsConsumer Website Team
Vodacom's reply11 Sept 2019, 13:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have received feedback with regards to your query. RegardsConsumer Website Team