Vodacom insurance pathetic service
I sent my phone in for repairs on the 10th of February, till today I have not received any feedback. When I call the repairs shop in Durban they keep telling me that They are waiting for the insurance. I have called ********** several times and I’m kept on hold for the longest time and the call ends up getting cut, before I get a chance to speak to an agent. This is really bad service, 2weeks without any way forward. What is the point of having insurance then?
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Vodacom's replyOfficial
22 Feb 2019, 11:07 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Feb 2019, 13:55Dear Phumla,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Feb 2019, 13:55
Official
Dear Phumla,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Vodacom Consumer Website Team