MB
Michelle B

1 reviews | Active since Jan 2013

02 Apr 2023, 07:18

VODACOM INSURANCE PATHETIC SERVICE

I have been waiting 5 months to change my insurance details on my son's phone. This is VERY BAD service as I am not sure why it should take this long. When you call then you wait forever on for someone to answer your call. This is not the first time I experience such poor service from the Insurance department.

This is beyond pathetic. DO NOT consider Vodacom Insurance for cover. They are unable to manage their current customers.

0
Replies (1)
Vodacom
Vodacom's reply02 Apr 2023, 11:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team