MB
Michelle B
1 reviews | Active since Jan 2013
02 Apr 2023, 07:18
VODACOM INSURANCE PATHETIC SERVICE
I have been waiting 5 months to change my insurance details on my son's phone. This is VERY BAD service as I am not sure why it should take this long. When you call then you wait forever on for someone to answer your call. This is not the first time I experience such poor service from the Insurance department.
This is beyond pathetic. DO NOT consider Vodacom Insurance for cover. They are unable to manage their current customers.
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Replies (1)Vodacom's replyOfficial
02 Apr 2023, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Apr 2023, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
