Vodacom Insurance Nonsense

Gross disregard of customer requirements and thumb sucking of policies on the spot from Vodacom insurance administered by Finral. First my mobile number was confused for a contract number and my claim was held up due to being in "arrears" on a prepaid number. That was finally sorted and then the issue of a 25% excess instead of a 15% which took the whole day to resolve. Lastly the issue of being dictated to as to which phone i qualify for because as far as I am concerned when I signed up I could take any other device if the original device is not longer in the market. The consultants I spoke to were next level rude and could not justify why they could not provide me with the device i needed, another just ended up putting their line on mute and I ended up speaking to myself which was really something else if you ask me but thats a discussion for another day. I would like all the telephone recordings including my contract/policy documents from when I joined which stipulate what these consultants were telling me. Your urgent response will highly be appreciated.