Vodacom Insurance Nightmare!

As I write this review its 3.25pm I have been sitting in the Vodacom Repair Shop (Cresta Mall) for about 3 hours now.. I do not work in the shop.... Its the the third butchered attempt to try and get through to Vodacom Insurance... PS: This is the second day I have come to this shop for the #longunhelpfullVodacomInsurancecalls.

So my phone got damaged, I took it in for repairs about 2 weeks ago. Response from the Vodacom Repair Shop (Cresta Mall) was swift (Thank you Cresta Shop!!!). Problem came when now claiming from Vodacom Insurance. i. Its a nightmare to get through to the contact centre (+40minutes to an hour before a call is answered.. if its answered). ii. I was told the only phone they have on my insurance record is a Note 2 (from a 2 ********** contract). The Note 4 upgraded in 2014 does not show on their system (which is the damaged phone). In fact there is no record of it allllll.... So now I have negotiate the looming downgrade of my 'insured' Note 4 to something worth R9 500 or less as the Insurer says I can not pay in the differe for a better phone.. iii. Now we get to determining how much access I should pay.... It must be a very hectic algoritm.. 40minutes later we were still holding for an answer.. this before the much feared hangup happened.. and guess what.. no call back to complete the claim.. So UNFORTUNATELY... its another date with Vodacom Insurance

Im done typing... Its almost 3:50pm.. all the while no answer fron this fabulous Insurance contact centre..

Anyone in their right mind should think again before taking out insurance of this sort.......