Vodacom insurance never gets cancelled after 10 months and trying.

This is the Second time i have brought myself to COMPLAIN Aboult Vodacom Insurance. I cancelled my insurance in Feb 2021 and since then i am still getting billed R220 every month for the insurance.. Last time i called in JUne/July i was informed that the insurance is indeed cancelled. Today i called Vodacom Customer care and the agents are always friendly. The agent informed me that the request was there then the request was cancelled. The insurance (***) never answer their phones due to high call volumes and i can see why. On hold now 25min.