Vodacom Insurance Misleading Customers on Cover Value

I am extremely disappointed with Vodacom Insurance and how my recent claim was handled.

When I insured my husband’s Honor A9 almost 2 years ago, Vodacom’s consultant assured me the device would be covered up to R15,000. This was the basis on which I took the policy. Now that the phone was ****** and the claim approved, Vodacom Insurance refuses to honour this, saying they will only replace it with a “similar model” — completely contradicting what I was told.

When I escalated, the consultant (Siphosethu) was rude, and her supervisor (Israel) dismissed my concerns, ignoring my request for the original call recording. This is not the first time my family has had issues with Vodacom Insurance — over 12 years ago, a similar incident occurred with my ****** iPhone.

After being loyal Vodacom clients for over 20 years, my family and I are now seriously considering moving all our contracts.

I demand: • A review of my claim in line with the R15,000 cover promised. • Access to the original call recording. • Proper accountability and training for your staff.

This level of service is unacceptable for a company of Vodacom’s size.