Vodacom insurance ****** me yet i payed!

Hi i have a cellphone contract with Vodacom i got the contract in September last year while working for LD Technical Services unfortunately i was retrenched and unable to pay for my device i was honest about my challenges and even made arrangements with Vodacom to pay in small amounts until i've caught up my payments as fate would have it i was then hired by Eskom i called Vodacom to inform them of my employment their advice to me was pay up your account and all services will automatically be restored including my comprehensive insurance on the device so i paid and my contract services were restored but they didn't restore my insurance as their consultant advised me telephonically so i paid my contract subscription and my cellphone insurance every month without fail, unfortunately on the 12/10/23 i was hijacked with a work vehicle and later would go to Vodacom thinking my phone is insured they refused and told me at the time of the theft my phone wasn't insured i feel like they had greatly mislead me and ill informed me because during the claim i was suddenly instructed to call for reactivation of the insurance but to my knowledge the device was insured because they had re activated all subscriptions as they said but didn't mention that my insurance was eft out so in need to know the money i paid for my device insurance where did it go what was done with it and why wasn't I informed about their cover not being reinstated yet i paid for it in full hoping my device would be insured i knew the phone i owned was extremally expensive and didnt mind covering it yet i was told my cover was not activated i had to call for them to activate it on the 17th /10/23 why dont they advise us correctly and why do i pay for a service that was not rendered Vodacom was unfair and very much failed me as a client!