Vodacom insurance lies

I have a cellphone contract with Vodacom, with that I took a comprehensive cellphone insurance to safeguard against the unthinkable. I have had this contract with various versions of the insurance since August 2019. The insurance was updated with every upgrade through the different contract upgrades.

My phone was ****** on Saturday, 21/10/2023, at a rugby fan park. A claim was lodged with Vodacom for the phone. And wouldn't you know it, now Vodacom has rejected my claim because I was not using the contract number in the ******, but my prepaid Vodacom number which they refused to upgrade to contract initially.

Is this a device insurance or a sim insurance? My invoice says device insurance, nothing about the sim being insured.

Now I have to pay 2.5 years of contract for something I no longer possess.

I regret the day I signed up for that first contract with them. If only I could go back in time...