VODACOM INSURANCE ISSUES!!!

DO NOT GET VODACOM INSURANCE! On Sunday 03/01/2021 my phone was ****** from out my pocket and I immediately reported it missing. Monday 04/01/2021 I submitted the claim for Vodasure and it was immediately approved so I head to Vodacom Cape Gate where I am informed that because I had a Huawei Mate 20 PRO the best would be to replace this with a Huawei P40 PRO. Please note that my excess is a bit more than R4000 which I agree on as I use my cellphone for work purposes.After contemplating for a while I agree and the lady said they do not have stock. I then get a sim swap done and try and find a store with stock. So I call the Canal Walk branch after looking at other options and decide to look at the Samsung Note 20, Samsung S20fe and Huawei P40 Pro. They inform me telephonically that they had stock and I head to them asap. Upon arrival the friendly lady helps me, I choose my new Samsung Note 20 and she informs me the excess would be R6700 which I agree too as this is the best device available. After calling the insurance department the rude insurance lady called Barbara tells them I cannot take a device for more than my cover amount which is R15000 which is totally bizarre as I am willing to pay the difference and my policy CLEARLY states "We will not replace your cellphone with a more expensive model if your model is not available" and my device is clearly not available anymore. Anyway I ended up taking A Huawei P40 ( A huge downgrade from my Mate 20 pro) but I have no other Huawei choice. Upon returning home I try to load work related docs and apps but this app is not available on the new Huawei devices as it is incorporated with Google Play. I immediately switch the phone off and call insurance department who then informs I should return to the Voda store and escalate the matter. So this morning I go back and the same friendly consultant informs me they won't give me a different device but she then calls a colleague and they manage to get Play store on my device. I head to work and still I cannot access the applications due to security modules. So basically I am left with a downgraded device that I can't use due to the issue that arised. The phone is once again put in its box and left in my home safe. Please Vodacom I just need a google device, even if it is still a downgrade, just give me another device. After all I pay R230 every month for this insurance. I am awaiting a speedy reply due to me being in trouble as my colleagues cannot contact me!