Vodacom (Insurance) is Useless...

I sent my cell for repairs in December 2018. I was told by the repairing company that the phone could not be repaired and as a result, it was submitted to the insurance to claim. The insurance company Cellsure was handling the claim until end of January when I received an email from Cellsure stating they no longer deal with Vodacom. I contacted Vodacom insurance almost daily and my query was never resolved. Eventually, I went to Vodaworld and was assisted by a consultant who told me that they could not find my claim, then miraculously they found it and I was told that the claim would be processed, to date I DO NOT HAVE A PHONE... I have been sent from Pillar to Post and no resolution from Vodacom whatsoever. Yesterday to my dismay, the consultant who was being a bit helpful told me that they have been instructed by the management to leave my claim aside as they must deal with customers that below to Vodaworld first as my claim belongs elsewhere to another branch or other. This is absolutely absurd. I have had NO phone now since December and we are a few hours before March. The service I have received from Vodacom, has been unprofessional, frustrating and unacceptable. I am utterly disgusted at Vodacom. You are quick to debit our accounts yet extremely slow to resolve problems. This has proven to me and those close to me that you are really an unreliable network provider whose only goal is to debit people's accounts and make profits. You do not care for your customers at all.