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1 reviews | Active since Dec 2016

18 Jun 2020, 20:01

VODACOM INSURANCE IS UNFAIR AND ***** PPLS MONEY

I AM HIGHLY UPSET AND DISGUSTED MY S8plus WAS INSURED WITH VODAC9M FOR THE LAST 3 YEARS THE PHONE FELL AND THE GLASS BROKE DUE TO TGOSE REASONS WE COULD NOT USE THE PHONE AND WE MOVED OVERSEAS FOR A WHILE I SENT THE PHONE FOR REPAIRS AND MY CLAIM WAS REJECTED SAYING THEY CANNOT APPROVE IT DUE TO THE PHINE NOT BEING USED FOR A WHILE WHEN I TOOK OUT THE VODACOM INSURANCE NOBODY TOLD OR MADE MENTION OF THIS CLAUSE NOW SUDDENLY AFTER TAKING MY MONEY FOR 3 YEARS THEY DECLINED MY CLAIM VODACOM ARE ******* AND THEY DO NOT STAND BY THEIR HONOUR U ARE A DISGUSTING COMPANY WHO *****S INNOCENT PPLS HARD EARNED MONEY WITH YOUR DUMB INSURANCE I WOULD NEVER RECOMMEND ANYBODY TO TAKE OUT INSURANCE WITH VODACOM AS THEY DO NOT STAND BY WHAT THEY OFFER

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2020, 09:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team